Pay by Bank (PayID only)

For consumers

Payment method description

Payment method name: “PayID”
Short description: “Easy and secure” or “No surcharge”
Longer description: “Pay by Bank is supported by all major banks. An easy way for you to make payments straight from your bank account, 24/7 365 days.”
Logos: Use PayID logo

Other additional supporting information:

How to Pay with PayID

How to pay with PayID:

Find and copy the PayID email address
PayID is a unique email address generated for you. Copy the PayID to make a payment by clicking the copy button next to the PayID.
Log into your bank
Make a payment to the copied PayID in your online banking or mobile banking app. Select 'Pay anyone' or 'Pay someone' to make the payment
Paste the copied PayID
Once you've pasted the PayID, you will see the name of the business you are paying in your banking app or mobile banking app.
Enter the payment amount
Enter the payment amount, add in a reference or description (this is optional) and confirm the details. Then submit the payment. Please note: some businesses will still request an invoice/order number as part of the reference or description.

FAQs for customers

What is PayID?
PayID is supported by all major banks and is an easy way for you to pay straight from your bank account, 24/7 365 days.
Is PayID safe?
Yes! PayID is a secure method of payment that keeps you in control. You don’t need to provide any personal or financial information when you use a PayID.
What happens if I accidentally entered in an incorrect amount?
If you’ve accidentally put in the incorrect amount, we will return payment ready for you to try again.

Pay by Bank: FAQs and information for support teams

What is Pay by Bank?

Pay by Bank is an easy and safe way for your customers to pay straight from their bank accounts, 24 / 7 / 365. It utilises PayID real-time payment technology on the New Payments Platform (NPP) to process instant payments. Pay by Bank is supported by all major banks and other financial institutions. Please refer to this list to see a list of institutions that support PayID and PayTo: find an institution

What are the features and benefits of Pay by Bank?

Pay directly and safely from a bank account: customers only need access to their bank accounts to authorise and make a payment. Pay by Bank utilises PayID to make a safe and fast payment and is supported by all major banks.
Secure authentication: customers login and use their mobile banking app or online banking credentials to securely pay, adding an extra layer of security on transactions.
Safe instant payment: transactions are processed within seconds, allowing for immediate confirmation of payment sent and received.
Reduced risk: Pay by bank provides customers a safer payment option due to the customer having full control over the payment by logging into their mobile banking app or online banking and authorising the transaction directly.
Customers do not need to sign up to any new service or download any new app, it uses services already provided by their own bank.

How do customers pay with Pay by Bank?

Follow these steps to help your customer use Pay by Bank. They will need to:

Look for Pay by Bank in offered payment options
Click on the Pay by Bank button
Copy the unique PayID - looks like an email address (use the copy button)
Customer logs into their bank app or online banking
Clicks to Pay somone / Pay anyone (terminology depends on their bank)
Pay by email address
Paste / input the unique PayID
Confirm the details on screen and click proceed/confirm
Input the amount to be paid (ensure the correct amount is input)
Submit the PayID payment
Confirm the completed transaction details on screen

What do I tell the customer if I can’t see the payment has been captured / received in our system?

If the customer has made the Pay by Bank / PayID payment but it has not been captured in your system as received, it is likely the payment has been delayed by their bank for security reasons.

The customer can choose to call their bank's customer support team and notify them that the payment is correct and they would like it released immediately. If the payment is still not released by the bank, the customer can choose to pay using an alternate payment method and wait for the funds to be automatically returned to their bank account once their bank releases the security hold on the customer’s Pay by Bank transaction.

Security holds are not placed on all Pay by Bank transactions. A bank’s security hold can range between minutes to days depending on what their bank has applied on the customer’s account. We advise your customer to speak directly to their bank should they raise any concerns about a delay their bank has placed on their payment.

Why should customers use this instead of currently available payment options?

Pay By Bank is a secure way to make payment straight from the customer’s banking app, a secure environment that reduces the risk of fraudulent transactions.
Choosing Pay By Bank means that the customer does not need to download third party apps or setup a digital wallet on their device