TIP Expectations

🛍️ Merchant:

Uses the Azupay Services as per the T&C’s agreed to including abiding with relevant law such as the AML/CTF Act , Privacy Act, etc.
Will make its best efforts to have appropriate controls and systems in place to be able to reduce the occurrence of fraud and scams against its end consumers.
Will maintain a tolerance of disputes less than 1% of its total transaction volume.
Any disputes raised by its customers will be resolved in a timely manner.
Will push all relevant NPP Issues through to Azupay via the Azupay ServiceDesk.

Will provide the Azupay Services through its platform as per the T&C’s agreed to including abiding with relevant law such as the AML/CTF act, Privacy Act, etc.
Will make its best efforts to have appropriate controls and systems in place to be able to reduce the occurrence of fraud and scams against its merchants end consumers.
Will provide first level support for its merchants.

Will provide the Azupay Services through its platform as per the T&C’s agreed to with both the Partner and the Merchant, including abiding with relevant law such as the AML/CTF act, Privacy Act, etc.
Will technically support the Partner and meet all SLA’s as set out in the relevant Service Schedule within the agreements.
Will carry out the required Due Diligence (DD) and Know Your Customer (KYC) practices on each Merchant provided by the Partner.
Reserves the right to reject a Merchant based on Azupay’s risk appetite and/or DD/KYC findings.
Will raise any disputes that come from the end consumers bank with the Partner who will raise it with their Merchant.
Will Invoice each Merchant for the transactions used as per the pricing agreed.
Will pay the Partner the agreed revenue share percentage for all aggregated transactions of its Merchants.