Onboarding of Merchant Steps

🛍️1. Sub-Merchant Request (Partner to complete)​

The SIP raises a Service Desk ticket to request sub-Merchant creation Azupay - Jira Service Management. Azupay will provide status updates to SIP on sub-merchant application progress.​

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Note: UX review may be required of the sub-merchant customers end to end payment experience if the Partner doesn't have a pre-approved UX. If unsure of your requirements, please reach out to our customer success team [email protected]

📋 2. Application (Merchant to complete)​

As part of the Onboarding process the Merchant will need to complete an online application that requires the following information about their business, their compliance and controls and what we need to set them up in the Azupay System. ​

Your business details ​

• Trading address​
• Industry type
• ​Business size​
• Financial, Dispute and Forecast Sales​

Compliance​

• AFSL status​
• AUSTRAC status​
• Future Business Profile changes​
• Any previous legal action or regulatory complaints​
• Confirmation of Relevant Policies and Procedures​
• Forecast transactions counts​

Setup and contacts​

• Estimated go live date​
• Contact details​
• Technical contact​
• PayID Domain and time limit (if Req.)​
• Help desk contact ​
• Settlement Bank Account​

✅ 3. Verification (Azupay to complete)

In addition, and under AUSTRAC legislation, it is a mandatory legal requirement to verify the identity of related individuals (Authorised signatories, beneficial owners, and persons with substantial control) of the organisation and is known as “Know Your Customer” (KYC).​

This is carried out after the application above is completed, by our partner MVSi who request the required information from the Merchant and perform the necessary checks against the organisation and the related individuals.​