Account Configuration and Setup questions

What settlement options can I choose from?

There are various Settlement options that you can choose from with the default option being set to next day settlement where your previous period 24 hours transactions are swept to your nominated bank account the next day at 8am. All settlement options are detailed here: Settlement of Funds

How do I change my settlement option?

You can request to change how your settlement configuration by raising a production configuration change ticket through JIRA Service desk here: JIRA Service Desk.

What is 'PPF'?

Azupay provides a Purchased Payment Facility (PPF) to our clients. This results in the your settlement/float account being classified as a Customer Funds Account. Azupay will hold funds within Azupay’s Customer Funds Account in trust on your behalf.

What is my float limit and how can I request this from Azupay?

Azupay sets a default float limit for all clients. Should you require extending this limit, Azupay will consider this based on your business needs.

How do I change my PPF limit?

You can request to change your PPF limit by raising a production configuration change ticket through JIRA Service desk here: JIRA Service Desk.

How do I change my settlement account details?

You can request to change your settlement account details by raising a request through JIRA Service desk here: JIRA Service Desk. You will be required to provide proof to Azupay that you own the account you are requesting to change your settlement account to.

What happens if my customer banks with a non NPP participating bank?

Azupay will sweep the account balance to customers settlement account via Direct Entry (DE). This settlement will take 3 to 5 business days.

Can I have transactions settled instantly?

No, Azupay currently does not support the settling of transactions in real time to your external settlement bank account. Please refer to Settlement options available here: Settlement of Funds