Refunding received payments

How do I process a refund for PayID payments?

Refunds for PayID payments can be initiated via API or through the Azupay Dashboard. Partial refunds for part of the payment amount or full refunds for the total amount of the original payment can be made in this way.

Read more here for refunding via API:
https://developer.azupay.com.au/reference/post_paymentrequest-refund

What timeframe do I have to process a refund after a PayID payment has been made?

You can process a refund for a payment that is up to 18 months old.

How long does it take for a refund to credit the end user’s account?

PayID refunds to NPP reachable accounts are credited instantly. For refunds sent via DE, it will take between 1-3 days to credit the user's account.

How are these refunds reported in the dashboard?

Any refunds will show in ‘Transactions’ with the status of the payment “RETURN_COMPLETE”.