Responsibilities & Agreements
System Integration Partners Guide
Responsibility Structure
System Integration Partner
- Owns the relationship with the Merchant
- Provides the payment platform the Merchant will use (using Azupay services)
- Provides direct support to the Merchant
- Invoices the Merchant as per its agreement with the Merchant
- Will manage the resolution of disputes with their Merchants
Azupay (in relation to the Merchant)
- Has an indirect relationship with the Merchant, where the Merchant accepts Azupay's T&Cs
- Performs onboarding functions (DD/KYC) and ongoing Due Diligence and has the right to approve or reject the merchant usage of Azupay services at any time as per the T&Cs
- The Merchant is set up as a client on the Azupay system
- Any disputes will be filtered through the System Integration
Azupay (in relation to the System Integrator)
- Enters into partnerships agreements (SIPA) as a one-time agreement covering all Merhcants of the SIP
- Supports the integration of Azupay services into the System Integrator Platform
- Invoices the SI for all aggregated transactions of its Merchants
- Provides SLA's and support to SI
Agreements
SIP and Merchant agreement
Signed & includes:
- Pricing
- Support
- SIP terms and conditions
- No KYC/DD Glossary
- Potentially other services that the SIP will provide to the Merchant
Azupay Merchant Agreement
Accepted via Application Process including digital signatures and includes:
- Azupay Terms & Conditions
- KYC/DD Glossary
- No Pricing
- No Support
Azupay System Integration Partner (SIPA one-time agreement)
Signed and includes:
- Pricing/transaction (discounted and aggregated for all SIP merchants)
- Azupay does DD on Merchant
- Azupay Settles to merchant
- SLA's and Support to SIP
Updated 6 months ago