Responsibilities & Agreements

System Integration Partners Guide

Responsibility Structure

System Integration Partner

  • Owns the relationship with the Merchant
  • Provides the payment platform the Merchant will use (using Azupay services)
  • Provides direct support to the Merchant
  • Invoices the Merchant as per its agreement with the Merchant
  • Will manage the resolution of disputes with their Merchants

Azupay (in relation to the Merchant)

  • Has an indirect relationship with the Merchant, where the Merchant accepts Azupay's T&Cs
  • Performs onboarding functions (DD/KYC) and ongoing Due Diligence and has the right to approve or reject the merchant usage of Azupay services at any time as per the T&Cs
  • The Merchant is set up as a client on the Azupay system
  • Any disputes will be filtered through the System Integration

Azupay (in relation to the System Integrator)

  • Enters into partnerships agreements (SIPA) as a one-time agreement covering all Merhcants of the SIP
  • Supports the integration of Azupay services into the System Integrator Platform
  • Invoices the SI for all aggregated transactions of its Merchants
  • Provides SLA's and support to SI

Agreements

SIP and Merchant agreement
Signed & includes:

  • Pricing
  • Support
  • SIP terms and conditions
  • No KYC/DD Glossary
  • Potentially other services that the SIP will provide to the Merchant

Azupay Merchant Agreement
Accepted via Application Process including digital signatures and includes:

  • Azupay Terms & Conditions
  • KYC/DD Glossary
  • No Pricing
  • No Support

Azupay System Integration Partner (SIPA one-time agreement)
Signed and includes:

  • Pricing/transaction (discounted and aggregated for all SIP merchants)
  • Azupay does DD on Merchant
  • Azupay Settles to merchant
  • SLA's and Support to SIP