Responsibilities & Agreements

System Integration Partners Guide

Responsibility Structure

System Integration Partner

• Owns the relationship with the Merchant
• Provides the payment platform the Merchant will use (using Azupay services)
• Provides direct support to the Merchant
• Invoices the Merchant as per its agreement with the Merchant
• Will manage the resolution of disputes with their Merchants

Azupay (in relation to the Merchant)

• Has an indirect relationship with the Merchant, where the Merchant accepts Azupay's T&Cs
• Performs onboarding functions (DD/KYC) and ongoing Due Diligence and has the right to approve or reject the merchant usage of Azupay services at any time as per the T&Cs
• The Merchant is set up as a client on the Azupay system
• Any disputes will be filtered through the System Integration

Azupay (in relation to the System Integrator)

• Enters into partnerships agreements (SIPA) as a one-time agreement covering all Merhcants of the SIP
• Supports the integration of Azupay services into the System Integrator Platform
• Invoices the SI for all aggregated transactions of its Merchants
• Provides SLA's and support to SI

Agreements

SIP and Merchant agreement
Signed & includes:

• Pricing
• Support
• SIP terms and conditions
• No KYC/DD Glossary
• Potentially other services that the SIP will provide to the Merchant

Azupay Merchant Agreement
Accepted via Application Process including digital signatures and includes:

• Azupay Terms & Conditions
• KYC/DD Glossary
• No Pricing
• No Support

Azupay System Integration Partner (SIPA one-time agreement)
Signed and includes:

• Pricing/transaction (discounted and aggregated for all SIP merchants)
• Azupay does DD on Merchant
• Azupay Settles to merchant
• SLA's and Support to SIP