Pay by Bank (1-click Checkout)

For consumers

Payment method description

Payment method name: “Pay By Bank”
Short description: “Easy and secure”
Longer description: “Pay by Bank is supported by all major banks. An easy way for you to make once-off payments straight from your bank account, 24/7 365 days.”
Logos: Use PayID logo

Other additional supporting information:

How to make a payment with Pay by Bank:

1. Enter your PayID details
   Enter your PayID. This can be a phone number or email address.
2. Verify with OTP
   You will be sent an OTP (one-time passcode) to your phone number or email address to be verified.
3. Authorise PayTo agreement
   Log into online banking or your mobile app and authorise the PayTo agreement

FAQs for customers

1. What if I don’t have a PayID?
   No PayID? No worries! If you don't have your own PayID, you can still use Pay by Bank for your payment. Simply use the PayID email address provided to you at checkout and safely pay in your mobile banking app using the Pay anyone / someone > PayID email address option.
2. Is Pay by Bank safe?
   Yes! PayID and PayTo is trusted by all major banks. It is a secure method of payment that keeps you in control, being able to have full visibility on what goes in and out of your bank account.
3. How do I find a payment agreement in my banking app?
   Login to your mobile banking app or internet banking. You can easily search ‘agreement’ to authorise your payment. You can view merchant details and the amount to be paid before authorising the agreement and completing your payment.

Pay by Bank: FAQs and information for support teams

What is Pay by Bank?

Pay by Bank is an easy and safe way for your customers to pay straight from their bank accounts, 24 / 7 / 365. It utilises PayID and PayTo real-time payment technology on the New Payments Platform to process instant payments. Pay by Bank is supported by all major banks and other financial institutions. Please refer to this list to see a list of institutions that support PayID and PayTo: find an institution

What are the features and benefits of Pay by Bank?

• Pay directly and safely from a bank account: customers only need access to their bank accounts to authorise and make a payment. Pay by Bank utilises PayID and PayTo to make the safe and fast payment and is supported by all major banks.
• Secure authentication: customers login and use their mobile banking app or online banking credentials to securely pay, adding an extra layer of security on transactions.
• Verification of payee: customers will see who they are making the payment to. The details of the business or merchant they are paying are displayed on the customers mobile banking app or online banking screens.
• Safe instant payment: transactions are processed within seconds, allowing for immediate confirmation of payment sent and received.
• Reduced risk: Pay by bank provides customers a safer payment option due to the customer having full control over the payment by logging into their mobile banking app or online banking and authorising the transaction directly.

Which bank platforms can approve a Pay by Bank (PayTo) agreement?

*This table is for the major banks. Pay by Bank transactions can be approved in many more banking platforms. If you customer has difficulty locating their PayTo Agreement in their bank app or online banking, ask them to use the search functionality to help locate the agreement awaiting approval.

For more detailed information on approving PayTo agreements with different banks - refer to: PayTo Banking Instructions

How do customers pay with Pay by Bank?

Follow these steps to help your customer use Pay by Bank. They will need to:

1. Look for Pay by Bank in offered payment options
2. Click on the Pay by Bank button
3. Enter their personal PayID details

Their PayID will be their mobile number or email address depending on which one they registered to their bank account via their bank app or online banking

4. Click verify PayID details

5. Receive an SMS or emailed 6 digit security code (depending on the PayID used).
   The security code is to confirm your customer is making this Pay by Bank
   payment

6. Enter the 6 digit security code where indicated

7. Open and log in to their mobile banking app or online banking
8. Go to the Pay by Bank (PayTo) agreement in their bank app or online banking
   They may need to search for the agreement if it not immediately available on their screen. Ask them to search for ‘PayTo’ or ‘Agreement’ in the bank’s search function
9. Confirm the payment details in the PayTo agreement provided on screen
10. Approve the agreement – payment is sent
    Their bank may prompt for an additional security check before finalising payment.
    Customers can see in real-time that the PayTo agreement has been approve, payment received and then payment agreement cancelled once payment has been received.

11. Confirm ‘transaction is completed’ message on screen
    Your customer will see confirmation of payment on their screen. If not, please refer to section 5 (below). They may also receive an SMS or email about their transaction.

12. Bank Notifications
    The customer’s bank may send a message (email or SMS) like ‘Agreement cancelled’. This means the transaction is complete and no further action is required. The agreement is cancelled so that no further payments can be initiated against this agreement.
    If the bank message says ‘Agreement recalled’ it means the customer did not authorise the payment in the required timeframe (usually 10 minutes). Your customer will need to complete another Pay by Bank payment again if they receive a ‘Agreement recalled’ message.

What happens if my customer does not have a PayID?

  Your customer can still pay safe and fast directly from their bank account using a uniquely generated for this transaction.

The unique PayID is located in a link at the base of the same Pay by Bank payment screen. Instead of inputting their PayID to Pay by Bank, the customer:

1. Clicks the PayID link on the screen

2. Copies the unique PayID - looks like an email address (use the copy button)

   
   

3. Logs into their bank app or online banking

4. Clicks to Pay Somone / Pay Anyone (terminology depends on their bank)

5. Pay by email address

6. Paste / input the unique PayID

7. Confirm the details on screen and click proceed/confirm

8. Input the amount to be paid (ensure the correct amount is input or it will reject)

9. Approve the PayID payment

10. Confirm the completed transaction details on screen

What do I tell the customer if I can’t see the payment has been captured / received in our system?

If the customer has made the Pay by Bank / PayID payment but it has not been captured in your system as received, it is likely the payment has been delayed by their bank for security reasons.

The customer can choose to call their bank's customer support team and notify them that the payment is correct and they would like it released immediately. If the payment is still not released by the bank, the customer can choose to pay using an alternate payment method and wait for the funds to be automatically returned to their bank account once their bank releases the security hold on the customer’s Pay by Bank transaction.

Security holds are not placed on all Pay by Bank transactions. A bank’s security hold can range between minutes to days depending on what their bank has applied on the customer’s account. We advise your customer to speak directly to their bank should they raise any concerns about a delay their bank has placed on their payment.

Why should customers use this instead of currently available payment options?

• Pay By Bank is a secure way to make payment straight from the customer’s banking app, a secure environment that reduces the risk of fraudulent transactions.
• Choosing Pay By Bank means that the customer does not need to download third party apps or setup a digital wallet on their device
• Customers can make sure they are paying the correct business as merchant details are verified on PayTo agreements and when making PayID payments