SIP Expectations

🛍️ Merchant

Uses the Azupay Services as per the T&C’s agreed to including abiding with relevant law such as the AML/CTF act, Privacy Act, etc.
Will make its best efforts to have appropriate controls and systems in place to be able to reduce the occurrence of fraud and scams against its end consumers.
Will maintain a tolerance of disputes less than 1% of its total transaction volume.
Any disputes raised by its customers will be resolved in a timely manner.

Will provide the Azupay Services through its platform as per the T&C’s agreed to including abiding with relevant law such as the AML/CTF act, Privacy Act, etc.
Will make its best efforts to have appropriate controls and systems in place to be able reduce the occurrence of fraud and scams against its merchants end consumers.
Any disputes raised by its merchants customers will be managed with the merchant in a timely manner.
Will provide first level support for its merchants.
Will push all relevant NPP Issues through to Azupay via the Azupay ServiceDesk.
Will Invoice their Merchant directly and manage the Merchant as per its T&C’s with the Merchant.

Will provide the Azupay Services through its platform as per the T&C’s agreed to with both the Partner and the Merchant, including abiding with relevant law such as the AML/CTF act, Privacy Act, etc.
Will technically support the Partner and meet all SLA’s as set out in the relevant Service Schedule within the agreements.
Will carry out the required Due Diligence (DD) and Know Your Customer (KYC) practices on each Merchant provided by the Partner.
Reserves the right to reject a Merchant based on Azupay’s risk appetite and/or DD/KYC findings.
Will raise any disputes that come from the end consumers bank with the Partner who will raise it with their Merchant.
Will Invoice the Partner for all aggregated transactions of its Merchants, as per the agreed Partner Agreement.